Contact information

TE Air Store

Contact Information

Last updated: March 20, 2026

This page sets out how you can contact Meditech SA Pty Ltd (ABN 19 623 079 407), the owner and operator of the TE Air Store website and online store (the “Services”).

We are committed to responding to all enquiries promptly and professionally.

1. Who We Are

Meditech SA Pty Ltd owns and operates the TE Air Store online store. TE Air Store is our customer-facing brand for the sale of products through the Services.

2. How to Contact Us

You can reach us through the following channels:

•       Phone: 1800 940 425

•       Email: info@teair.com.au

•       Website: www.teair.com.au

3. When We Are Available

Our customer service team is available during the following hours:

•       Monday to Friday: 9:00 am – 5:00 pm (ACST)

•       Closed on South Australian public holidays

We aim to respond to all email enquiries within 2 business days.

4. What to Contact Us About

You are welcome to contact us for any of the following:

•       Order enquiries, tracking, or changes

•       Returns, refunds, or exchanges

•       Product questions or feedback

•       Privacy and personal information requests

•       Privacy complaints or concerns

•       General feedback about the TE Air Store

5. Privacy Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance at info@teair.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

6. Accessibility

If you require this information in an alternative format or need assistance communicating with us, please let us know and we will do our best to accommodate your needs.

7. Changes to This Page

We may update our contact details from time to time. The “Last updated” date at the top of this page reflects the most current version. We encourage you to check back periodically.