TE Air Store

Shipping Policy

This Shipping Policy applies to all orders placed through the TE Air Store website (www.teair.com.au), operated by Meditech SA Pty Ltd (ABN 19 623 079 407). By placing an order with us, you agree to the terms set out in this policy.

1. Shipping Destinations

We currently ship to addresses within Australia only. We do not offer international shipping at this time.

2. Shipping Cost

We offer free standard shipping on all orders Australia-wide. No minimum order value applies. The shipping cost will always be displayed as $0.00 at checkout.

3. Shipping Carrier

Orders are shipped using a third-party carrier, which may vary depending on the delivery location and order details. Once an order has been dispatched, the customer will receive a confirmation email containing tracking information so they can monitor their delivery.

4. Order Processing and Dispatch

Orders are processed and dispatched within 5–7 business days of payment being confirmed. Business days are Monday to Friday, excluding South Australian public holidays.

Please note that dispatch timeframes may be extended during peak periods such as Christmas, Easter, or other high-demand times. We will communicate any significant delays via email.

5. Estimated Delivery Timeframes

Once dispatched, estimated delivery timeframes are as follows:

•       Metro areas: 2–5 business days

•       Regional areas: 5–8 business days

•       Remote areas: 7–14 business days

These are estimates only and are not guaranteed. Delivery times may vary due to Carrier operations, public holidays, or circumstances outside our control.

6. Order Tracking

Once an order has been dispatched, the customer will receive an email with their tracking number and shipping details. Tracking can be completed via the link or instructions provided in that email, as tracking methods may vary depending on the courier used for delivery.

7. Incorrect Delivery Address

Please ensure your delivery address is correct at the time of placing your order. Meditech SA Pty Ltd is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing your order, please contact us immediately at info@teair.com.au and we will do our best to update the details before dispatch.

8. Missing or Delayed Deliveries

If your order has not arrived within the estimated timeframe, please:

•       Check your tracking information provided in their dispatch confirmation email

•       Check whether a delivery card has been left at your address

•       Contact the relevant carrier directly using the details provided in the tracking email

•       Contact us at info@teair.com.au if the issue is unresolved

We will work with you and Australia Post to investigate and resolve the matter as quickly as possible.

9. Damaged Goods in Transit

If your order arrives damaged, please contact us within 7 days of delivery at info@teair.com.au with your order number and photographs of the damaged item and packaging. We will assess your claim and arrange a replacement or refund in accordance with our Refund Policy and the Australian Consumer Law.

10. Changes to This Policy

We may update this Shipping Policy from time to time. The “Last updated” date at the top of this page reflects the most current version. Continued use of the Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any shipping-related enquiries, please contact us:

•       Phone: 1800 940 425

•       Email: info@teair.com.au

•       Website: www.teair.com.au

Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm ACST.