TE Air Store

Privacy Policy

This website and online store (the “Services”) is owned and operated by Meditech SA Pty Ltd (ABN 19 623 079 407). The Services are presented to customers under the TE Air Store brand. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.

By using the Services, you agree to the practices described in this Privacy Policy.

1. Australian Privacy Compliance

We operate exclusively within Australia and handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and keeping your information secure.

2. Personal Information We Collect

We may collect or process the following types of personal information, depending on your interaction with the Services:

•       Contact details: name, email, phone number, billing and shipping address.

•       Payment information: transaction records and payment confirmation. Credit and debit card details are processed directly by our third-party payment provider and are not stored by us.

•       Account information: username, password, preferences, and settings.

•       Transaction information: products viewed, added to cart, purchased, returned, exchanged, or cancelled.

•       Communications: enquiries or messages you send to us.

•       Device and usage information: IP address, browser, device type, network connection, and activity on our website.

•       Business information (optional): Australian Business Number (ABN) for business customers.

We collect information:

•       Directly from you (e.g., when you make a purchase or contact us).

•       Automatically (e.g., via cookies, analytics, and other tracking technologies).

•       From third-party service providers or partners.

3. How We Use Your Personal Information

We may use your information to:

•       Provide and improve the Services: process orders, manage accounts, arrange shipping, handle returns, and offer personalised experiences.

•       Marketing and advertising: send promotional emails and suggest products based on your activity. All marketing emails are sent only with your consent, and you may opt out at any time by using the unsubscribe link in any communication. Unsubscribe requests are processed within 5 business days.

•       Security and fraud prevention: authenticate accounts, prevent fraud, detect unauthorised activity, and maintain a secure platform.

•       Communicate with you: respond to enquiries, provide customer support, and notify you about your orders.

•       Legal obligations: comply with applicable laws, respond to legal requests, and enforce our terms of service.

4. How We Share Personal Information

We may share your personal information with:

•       Service providers: payment processors, IT support, shipping, cloud storage, or marketing platforms.

•       Business partners: for marketing and advertising purposes, where you have provided consent.

•       Third parties with your consent: e.g., social media integrations or shipping providers.

•       Our affiliates or during business transactions: such as mergers, acquisitions, or where required by law.

Some of these third parties, including technology and cloud service providers, may be located overseas. Where this occurs, we take reasonable contractual steps to ensure your personal information is handled in a manner consistent with the Australian Privacy Principles.

5. Cookies and Tracking

We use cookies and similar technologies to improve website functionality, analyse usage, and support marketing efforts. You can manage cookies through your browser settings. For more information, see our Cookie Policy.

6. Security and Retention

We implement reasonable security measures to protect your personal information, but no system is completely secure. Please avoid sending sensitive information through unsecured channels.

We retain your information only for as long as necessary for business, legal, or regulatory purposes, after which it is securely destroyed or de-identified.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:

•       Access: request access to the personal information we hold about you.

•       Correction: request that we correct inaccurate or out-of-date information.

•       Complaints: lodge a complaint about how we have handled your personal information.

•       Marketing opt-out: opt out of promotional communications at any time.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days. We will not discriminate against you for exercising these rights.

8. Children

Our Services are not intended for persons under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

9. Overseas Transfers of Personal Information

While we supply products and services exclusively within Australia, some of our technology and service providers (such as cloud hosting, analytics, and payment platforms) may store or process data on servers located overseas, including in the United States. We take reasonable steps to ensure these providers handle your information in accordance with the Australian Privacy Principles, including through contractual arrangements where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most current version. We encourage you to review this policy periodically.

11. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, we encourage you to contact us in the first instance. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

•       Website: www.oaic.gov.au

•       Phone: 1300 363 992

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

Meditech SA Pty Ltd

ABN: 19 623 079 407

Phone: 1800 940 425

Email: info@teair.com.au